Comments: Neil Cavuto's Really, Really Bad Day

Your absolutely right on this one Benjamin. Being pleasant and courteous when an issue comes up will almost always produce the best results and getting angry really never gets it done. While you are correct that our institutions have designed in many potential roadblocks to good service in the puruit of "efficiency" another factor is at work here as well, I think. American culture just doesn't lend itself to good service. To enthusiasticlly serve others as a vocation seems to conflict with our sense of individual equality. Providing good service sometimes gets confused with subservience by those providing the service.

Posted by Swammi in Solon at November 3, 2003 11:36 AM